Where Corrections Go
Mistakes happen, even with careful checking. What matters is how quickly they are found and how cleanly they are fixed. This page sets out our routine.
Found a slip?
Email notes@newboldrfc.com with:
- the address of the article;
- the sentence, step or table row that is wrong;
- what you believe is correct, and where that information comes from.
A link to an official page or a maker's documentation speeds things up considerably.
Four kinds of slip
| Type | Example | Our response |
|---|---|---|
| Factual mistake | A wrong definition or an incorrect step | Fixed on the page, modified date updated |
| Out of date | A setting renamed in a newer software version | Passage revised to the current version |
| Misleading wording | A rule described as universal when it varies by place | Wording narrowed and a caveat added |
| Typo or broken layout | A misspelt term, a table that will not read on a phone | Fixed quietly |
The route a report takes
- The report is logged against the page it concerns.
- Whoever looks after that section checks the claim against the primary source.
- If the text needs changing, the fix is drafted and read by a second person.
- The page is updated and its modified date moves.
- We reply to the person who wrote in, saying what changed or why it did not.
How long it takes
Simple fixes, such as a renamed menu item or a typo, are usually made within a few days of the report. Points that need research, for example a procedure that differs between regions, take longer, and we will tell you if we need more time. While a substantial correction is pending, we may add a short note to the article so readers know a passage is under review.
Priorities
Anything that could cost a reader money, put their safety at risk or lead them to miss a legal deadline is dealt with first. Wording and style points follow.
What we keep as it is
We will not change an article simply because a company would prefer different wording, and we will not remove accurate information on request. Opinions marked as opinions stay, though we are happy to hear a different view.
Next door to this page
How claims are checked in the first place is on Our Fact-Checking Habits. For anything other than a correction, use the contact page.
Tell us what you think.
A short note is enough.
Draft to page
Four checkpoints before anything goes live
Each note, new or revised, passes the same stops.
Question pinned down
We write the reader's question at the top of the draft and cut anything that does not serve it.
Primary source checked
Manuals, official guidance and the maker's own help pages are read in their current version.
Second reader
A teammate reads the draft cold and marks every step that could be misunderstood.
Dated and filed
The note goes out with its date, and any later fix moves the modified date.